Clients should know that the terms and conditions for my private trainings and group classes may change without notice. It's important to regularly review the latest terms to ensure compliance and understanding of any updates.

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1:2:1 private training:​

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Clients will receive confirmation for session bookings via WhatsApp, text, or email. Please be aware of a potential waiting list of about a week, which may vary based on the season and my availability. While I aim to meet client preferences, earlier appointments may not always be feasible.

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After registering, clients will receive an invoice for the first session, which acts as a reservation booking fee. Once paid, clients will be scheduled for their initial training appointment.

The reservation booking fee protects against last-minute cancellations or ignored inquiries and is non-refundable if a session is canceled before the first session or if the client disregards my inquiries. This includes cases where the client changes their mind after booking due to not reading the terms and conditions carefully.

After confirming the training start date, you'll receive an invoice for the remaining sessions, which must be paid in full before attending the first session.

The payment due date may be just 1-2 days after your initial booking fee payment, so please check due dates carefully. If payment is not received by the due date, your training request will be canceled, and the booking fee will not be refunded.

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Please note that I do not accept session-by-session or weekly payments. The training program payment must be paid in full before attending the first session.

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I don't offer single sessions or pay only a taster session options, except for consultation training, because it's ineffective. Assessing a dog's response to training takes time, and conclusions based on one session can be misleading, especially if the dog is anxious or overly excited initially.

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I only accept bank transfers for payment; cash and cheques are not accepted. Please pay the full invoice amount, as failure to do so may lead to cancellation of your training request.

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Your personal details will only be used as necessary for training and won't be shared with third parties.

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The client must cover any penalties I incur from parking violations in areas the client specified as free. Failure to pay may result in a court claim, making the client liable for the penalty and any associated court fees.

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Refund Policy:

If you think you're eligible for a refund, email me within 7 days of your last session. Refunds won't be given if your dog responds to me but not to you, or if lack of practice affects your dog's response. My job is to show effective methods, and refunds aren't available if clients don't implement them consistently. Additionally, I'm not responsible for any misinterpretation of my advice, as I evaluate your handling skills during each session.

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If you cancel your training program, no refunds will be issued for remaining sessions. To receive a refund for dissatisfaction, you must notify me within 1-2 days of your first session. If you don't respond to my messages for over 3 days without prior notice, I may cancel your training without a refund.

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Session cancellation by you:

Please inform me at least 48 hours in advance if you need to cancel your training session; otherwise, you will be charged for the missed session, unless there are genuine emergencies, illness, or severe weather. I can arrange for your dog to be picked up for training by myself or reschedule your appointment if necessary.

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Please arrive on time for your training session; I can wait a maximum of 10 minutes. If you're late without notifying me, I will leave and you will still be charged. If you inform me of your delay, I will wait but may not extend the session significantly due to other client's training or personal commitments.

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Please avoid last-minute cancellations within 24 hours, as it disrupts my schedule. After two consecutive cancellations, a fee of £35 will apply, and a third cancellation may result in the cancellation of your entire program without a refund.

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Session cancellation by me:

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I will notify you 48 hours in advance if I need to cancel your training. Cancellations due to emergencies, sickness, traffic, or bad weather are rare, and in such cases, I will reschedule your appointment without charging you for the missed session.

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Safety and training method:

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I prioritize my safety and have a zero-tolerance policy for abusive behavior. If you or a family member display such behavior, I will end the session without a refund. Mutual respect is crucial for a positive training experience.

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Puppies under 12 weeks don't need full vaccination for the 1:2:1 private training since the first two sessions will be conducted at home.

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I am responsible for your dog's well-being during training sessions, but cannot be held accountable for their behavior outside those sessions. It's essential that you follow my instructions to ensure effective training; non-compliance may affect my ability to manage your dog's behavior during this time.

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For safety, dogs must be leashed during training unless I specify otherwise. Ensure your dog wears a collar with an ID tag (even if you use harness). Please use general short leashes, avoiding retractable ones, however I have my professional short leashes during the sessions.

 

​​If a dog poses a safety risk, please use a muzzle to ensure everyone's well-being during training.

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I focus on science-based methods and positive reinforcement for training your dog, rejecting harsh handling or punishment. I do not allow prong collars, choke chains, or e-collars; if I discover their use during or between sessions, I will terminate training. My goal is to foster a safe and positive environment for you and your dog.

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Group classes in Northwick Park:

If your dog shows aggression or anxiety towards people or other dogs, please do not book my Obedience Group Classes. Instead, consider my 1:1 rehabilitation training or specialized group classes for such behaviors. If you're unsure which option is best, feel free to reach out. Please note that I cannot issue a refund for group classes if you don't contact me or provide inaccurate information about your dog's behavior beforehand, as ensuring a safe training environment for everyone is my priority.

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​Please ensure payment for your group class is made by the invoice due date, or your training request will be canceled. No partial refunds for missed classes; cancellations less than 7 days before the class are non-refundable, while a 50% refund applies if canceled with more than 7 days' notice. If the class is canceled due to inadequate enrollment (minimum of 3 dogs), a full refund will be issued.

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• Puppies need at least 2 vaccinations (completed course) to join the group class. ​

• Always clean up after your dog!​

• Do not bring bitches that are in season!​

• Do not let your dog off lead in the training, only if I’ll ask you to do it!​

• Bring a collar/harness with your dog and no retractable leash; normal short leash is required.

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Group classes in Chalkhill Community Centre:

If your dog shows aggression or anxiety towards people or other dogs, please do not book these classes. Instead, consider my 1:1 rehabilitation training or specialized group classes for such behaviors.

Please ensure payment for your group class is made by the invoice due date. No partial refunds for missed classes; cancellations less than 7 days before the class are non-refundable, while a 50% refund applies if canceled with more than 7 days' notice. If the class is cancelled by me, the full refund will be issued.

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If your dog damages the community center, you are responsible for the repair costs.

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• Puppies don't need any vaccinations to join the socialisation class. ​

• Always clean up after your dog!​​​

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